Frequently Asked Questions
Select one of the questions below to find out it’s answer.
When you spend over $1000 on livestock with us on your accumulated orders, you get a 5% cart discount on anything that you ever buy from us again.
Being a cart discount, that includes LED lights, more livestock, any shipping costs, stuff already on sale, etc.
Unlike other sites, you don't have to keep spending money to earn discount points towards a future order. You just need to earn it once and get it forever.
One of our pet peeves with internet sales of coral is the rampant exaggeration in the images and naming of the corals.
We try to make the shopping experience as close to buying a coral in your local store as possible. We strive to provide the most accurate pictures of what the coral will look like under normal tank conditions and try to take pictures from multiple angles.
Other resellers usually take pictures only from above the coral under strong blue lighting. While that makes the coral look the most colorful which helps to sell the coral, I don’t know of anyone that actually looks through the top of their tank to view their corals on a regular basis.
Since some of the corals, especially SPS from the wild will change color when placed under different conditions, if we notice a large change in the look of a coral, we will retake its pictures. If when we go to ship a coral we notice that it has changed significantly in a bad way from the WYSIWYG that was on the website we will contact the customer and/or discount the coral automatically since it was not accurately represented.
If we see a coral that looks like its health is degrading, we pull it from the website until we can nurse it back to health. We never knowingly sell a coral in poor health, though we have given some away for free.
We use Photoshop to adjust picture white balance levels only. This is required to compensate for the exaggerated blues that cameras pick up from LED lighting. If the colors look exaggerated, we will tone them down to better reflect the actual look. We never intentionally use it to improve the look of corals.
We also try to be accurate in our description about the coral. If there is a significant bad spot, we put it in the description. If we think the bad spot indicates the coral is going south, or the coral is not expanding as we would expect which might indicate a health issue, we don’t sell the coral.
When possible, we try to take a group photo of the shipment during packaging, especially for SPS corals. This is sent to the customer along with the tracking info as confirmation of how things looked going into the box and basically how they should look coming out of the box.
Not if we do our job right.
If you receive a brown coral from us, it is because we shipped you a brown coral. If we ship you a brown coral, it is because you picked out the picture of a brown coral on our website.
Corals like SPS do not turn brown from the stress of shipping. SPS corals turn brown due to excessive nutrients in the systems that they are grown in which causes excessive algae to grow in their tissues which mask their true colors. This happens over time and can’t possibly happen overnight during shipping.
It is common for internet sellers to blame the poor color of the SPS coral they ship on the act of shipping. That simply isn’t true and don’t let them tell you different. At most, the SPS corals colors may pale very slightly during shipment but even that is very minimal unless the coral is near death from the shipment as noted below.
If the coral has been overly stressed in shipment, it may bleach. If this happens, the coral may lose all or most of its color (turn towards brown) and the water in the bag will look cloudy and generally smell bad. This indicates a problem in shipment and occurs most often if the shipment has been delayed or the water temperature in the bag has gotten too high. If this should happen, let me know as it is my job to deliver the coral to your doorstep in good health.
Another important point is that SPS frags sometimes do not exhibit the same level of coloration as the parent colony i.e. they look ‘paler’ than the parent colony. That is why we use WYSIWYG even for frags and when possible also provide a picture of the parent colony which is also maintained in our systems to show current and expected color and growth form.
We keep all of our livestock in conditions designed for their long-term health just as would be done in a well setup home tank. Our goal is to have our livestock healthier when it leaves our care than when it arrives and not just hope that we can sell it before it dies.
Tanks are equipped with wave makers and big to small power heads depending on what is being housed in the tank. The SPS tanks have significant wave action.
We change a minimum of 10% water weekly. We currently are using Kent Salt.
We use calcium reactors to maintain Alkalinity, Calcium and Magnesium levels
We use our own full spectrum LED lighting for all systems
For filtration we use filter socks, and SRO skimmers along with refugiums that contain live rock and DSBs for nitrate reduction.
We use reactors that contain carbon. We occasionally use GFO for phosphate and silicate reduction but we no longer use it continuously as we do like to have some detectable phosphates..
Nitrates are kept low, but we like to have a barely detectable level to help maintain coral color. True zero nitrates results in washed out SPS colors.
Calcium, alkalinity and magnesium are tested several times a week and adjusted as necessary to keep the following basic levels: Calcium 440-480, Alkalinity 7-8dKH, Magnesium 1280-1320.
Temperature is kept in the 78-80 range with occasional transients up to a maximum of 82.
SPS tanks are fed a random mix of oyster eggs, Reef-Roids, Reef Chili, frozen Cyclopeeze, frozen zooplankton, decapsulated brine shrimp eggs similar filter feeder foods twice a week on average.
LPS and Soft corals are fed the same mix once a week along with target feeding of larger meaty foods such as mysis shrimp and brine shrimp for those corals that will take them.
During coral feeding nights, the filter socks are removed and the skimmers are shutdown to create a pass-thru system. The food is allowed to circulate in the system overnight to present the best feeding opportunity for all the coral.
We also keep schools of green chromis as well as tangs, wrasses and other fish in our coral tanks that we feed 1-2 times a day to introduce more coral food energy into our systems.
All incoming SPS corals are treated with a Beyer or Melatix dip.
We also inspect all corals for montipora munching nudis, aiptasia, majano and similar pests and nuke them whenever found. We maintain Aiptsia eating filefish in the systems to keep aiptaisa under control.
First, we don’t mark up our coral as much as is sometimes common in this industry. We don’t charge $50 for a frag that costs $5 to produce and we don’t charge $250 for a wild Aussie SPS colony that costs us $50.
Second, shipping livestock using overnight air shipping services is very expensive. We charge customers only a flat $39 for shipping smaller orders, but actual shipping cost are in the $75 to $150 range depending on where it is going and how big of box we need to use. We also use top quality packaging to ensure your livestock arrives safe and sound, but do not charge a box charge as some companies do. We also ship to arrive by 10:30am in most cases which is a more expensive shipping option than shipping to arrive by the end of the day, but it is safer for the livestock.
The $99 minimum livestock order along with the $39 shipping charge is about our break-even point for a typical shipment. In fact we actually lose money on some shipments that are close to the minimum order size. We would make more money if we cut corners and just credited the cost of the 10% of livestock that dies in the process, so why do we take the approach that we do?
First, we are shipping live animals, some of which we may have had in our care for a very long time and we owe them the best chance of survival that we can. We have very little loss of livestock that we ship (<1%).
Second, we want to ensure that you receive healthy livestock that will thrive in your system. If you are a happy customer because you get great corals from us at a fair price, you will likely come back to us for your next order. Repeat business is a major part of our business strategy for livestock. Over 75% of our livestock sales are from repeat customers.
If you followed along in the previous FAQ, you probably realize that to replace a $15 frag will cost us way more than the $15 to get the frag to you if we even have one to ship to you. It simply isn’t economically reasonable to do this.
Our standard policy is to give you the option to either receive a refund for the value of the lost coral or receive a store credit for 105% of the cost of the lost coral.
You will know if a coral died in shipment as soon as you open the bag. The 48-hour limit is there to give you plenty of time to acclimate your new corals properly and then observe them for a couple of days to make sure that everything looks good.
Having said that, If something isn’t dead, but is looking pretty sketchy within that 48-hour time frame, just let us know and if it goes south over the next week or so, we will cover it. We do ask for a digital pic to confirm the death.
Since it is pretty easy for some people to kill coral within a few days through incorrect acclimation or bad water chemistry, we feel the 48-hour limit is a reasonable compromise.
Repeat customers that have a good history with us and we have confidence that they know what they are doing in regards to their reef tanks are granted more leniency on this type of stuff.
You can, we just don’t make up silly names to make it appear that our coral is the best that you can possibly buy anywhere
As much as some would like you to believe, they simply don’t have a lock on all the best coral in the world.
If we do sell a coral that is well known in the hobby by a certain common name, we do try to utilize that name when possible.
Buying and Shipping
Our cart system is processed through Stripe or PayPal.
These transactions are all handled via high security encrypted SSL network lines.
We never actually receive your credit card info when you order on-line and that is how we like it.
You are welcome to call in your order if you prefer, but it will still be processed through the same basic network.
If you click on the ad, you will get all the detailed info from PayPal. This can be a great deal if you use it wisely as noted below.
Basically you have 6 months to pay off your purchase of $99 or more without paying any interest. This can be handy if you know that you can pay off the purchase within the 6 months but don't have the cash right now to spend. It is like getting a free loan.
The catch to watch out for is that if you don't pay off the purchase within the 6 months window, the interest that has accrued during those 6 months are charged to you plus interest on any unpaid balance that you carry forward.
The interest rate is fairly high, so I don't recommend that you use this method of payment unless you know that you can pay off the balance within the 6 month window.
As an Oregon based company which has no sales tax, our customer are not charged any sales tax no matter where you live.
That can be a considerable savings if you are in a high sales tax rate state like California.
T-Shirts are shipped via USPS at no cost. Other dry goods are shipped via UPS for a flat fee of $12 on orders less than $99 in the contiguous US.
For livestock, we charge a flat $39 rate for overnight shipments of all livestock. That is much less than it actually costs us. We pass along about half the shipping costs to our customers which is why there is a $99 minimum order requirement for livestock. For orders over $299, we will ship overnight for free.
Livestock can be delivered on Saturday for an additional $16 shipping fee added which is charged by UPS.
Livetock is shipped to the contiguous 48 states only.
T-Shirts are shipped to all 50 states and US Territories
We can ship other dry goods to to Alaska and Hawaii, but contact us first to get an estimate of shipping costs as free shipping does not apply.
We keep a pretty good inventory on hand of all our products. We endeavor to ship any dry goods orders by the next business day after the order is received.
Livestock orders are available to ship the next shipping day after you order, but actual ship day will depend upon what day you want to receive the livestock. There is a calendar in checkout to allow you to select the day for delivery. See our Livestock Shipping Info page for more information.
We ship T-Shirts via USPS and other dry goods via UPS Ground.
Livestock will ship UPS Overnight which is usually delivered by 10:30 A.M. the next day unless you are in a rural area in which case it can be later in the day. These shipments also do not require a signature for delivery unless you request it.
We don’t currently sell and ship internationally. T-Shirts can be shipped to US Territories.
Warranty and Servicing
The warranty includes any parts and labor for repairing any fixtures that fail due to workmanship issues including burnt out LEDs. You just prepay for shipping the light to and from ReefCorner. This shipping cost is capped at a maximum of $50
The light should be packaged in the original carton or carefully packaged using bubble wrap or similar protective packaging for return.
If the fixture cannot be reasonably repaired and must be replaced, it will be replaced with one that we judge to be of equal or better value at our discretion.
If the fixture is found to have failed due to damage or abuse, the repair will be treated as a non-warranty repair.
The warranty does not cover water damage, corrosion or other damage caused by neglect or accident. We are happy to conduct those repairs when possible, but the cost will include the cost of the parts plus $50 labor and shipping both ways will be the responsibility customer.
We can attempt to repair lights that are out of warranty.
The customer pays for shipping both ways which averages $50 + $50 labor charge + actual cost of parts.
Typical non-warranty repair cost runs approximately $100-$125.